For medical emergency cases on policies bought before 18 June 2020 please contact Allianz Assistance on 00 44 (0) 20 8666 9312.
Telephone: 0333 300 2160
Monday to Friday 9.00am to 6.00pm
Saturday: 9:00am – 5:00pm
Or write to us at:
Leisure Guard Insurance Services
c/o ROCK Insurance Group
135 High Street
We endeavour to respond to all written queries within two working days.
If you are an annual multi trip policy holder and wish to opt out of automatic renewal go to: optout.rockinsurance.com
Claims under Section A – Travel Cover:
For policies purchased from 18 June 2020 please submit a claim online at www.imr-claims.net or contact International Medical Rescue on 02380 177285.
For policies purchases before 18 June 2020 please submit a claim online at www.azgatravelclaims.com or contact Allianz Assistance on 020 8666 9314.
Claims under Section 17 – End Supplier Failure
You must report any incident or event that could give rise to a claim. You should do this as soon as reasonably possible by writing to IPP Claims, Cunningham Lindsey, Oakleigh House, 14-15 Park Place, Cardiff, CF10 3DQ, call 0345 266 1872 email:email@example.com or contacting IPP through their website at www.ipplondon.co.uk/claims.asp. Please give your policy number and quote the reference ESFI-V1.19.
Claims under Section C – Optional Gadget cover:
1. Notify Trent – Services (Administration) Ltd as soon as possible after any incident likely to result in a claim under this insurance ;
Trent – Services (Administration) Ltd,
Gloucestershire GL7 1XD
Telephone: 01285 626020
Fax: 01285 626031
2. Report the theft of your mobile phone within 12 hours of discovery of the occurrence of the theft, to your airtime provider and instruct them to blacklist your handset;
3. Report the theft of your electronic equipment to the police within 24 hours of discovery and obtain a crime reference number in relation to the theft of the item.
4. If we replace your electronic equipment the ownership of the damaged or lost item is transferred to us once you have received the Replacement Item we have supplied. If the electronic equipment you have claimed for is returned or found you must notify us and send it to us if we ask you to do so.
Before your claim can be approved, you must pay the excess. The excess for a laptop, iPhone, smart phone or tablet is £50; for all other items, please refer to the excess in the Summary of Cover table.
If the above terms are not adhered to, then your claim may not be paid or paid in full.