For emergency medical assistance for policies bought on or after 11 July 2022 please contact 0204 517 9889 if you are in the UK or, +44 (0) 204 517 9889 if you are outside the UK. 

For medical emergency cases on policies bought between 18 June 2020 and 10 July 2022 please contact Mayday on 00 44 (0) 1273 071784 or email [email protected]. 

For medical emergency cases on policies bought before 18 June 2020 please contact Allianz Assistance on 00 44 (0) 20 8666 9312.

For all general queries please contact us:

Email: [email protected]

Telephone: 01293 855 960
Monday to Friday 9.00am to 6.00pm
Saturday: 9:00am – 5:00pm

Or write to us at:

Leisure Guard Insurance Services
c/o ROCK Insurance Group
Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ

We endeavour to respond to all written queries within two working days.

If you are an annual multi trip policy holder and wish to opt out of automatic renewal go to: optout.rockinsurance.com

Claims under Section A – Travel Cover:

For policies purchased on or after the 6 July 2022

For Travel Claims – 0204 517 9889 (Open Monday to Friday – 09:00 to 17:00)

For Gadget Claims – 0330 053 1836 (Open Monday to Saturday – 08:00 to 17:30)

For policies purchased between 18 June 2020 and 5 July 2022 please submit a claim online at www.reactiveclaims.com or contact Mayday on 01420 259049.

For policies purchases before 18 June 2020 please submit a claim online at www.azgatravelclaims.com or contact Allianz Assistance on 020 8666 9314.

Claims under Section 17 – End Supplier Failure

You must report any incident or event that could give rise to a claim. You should do this as soon as reasonably possible by writing to IPP Claims, Cunningham Lindsey, Oakleigh House, 14-15 Park Place, Cardiff, CF10 3DQ, call 0345 266 1872 email:[email protected] or contacting IPP through their website at www.ipplondon.co.uk/claims.asp. Please give your policy number and quote the reference ESFI-V1.19.

Claims under Section C – Optional Gadget cover:

You must:

1. Notify Trent – Services (Administration) Ltd as soon as possible after any incident likely to result in a claim under this insurance ;
Trent – Services (Administration) Ltd,
Trent House,
Love Lane,
Cirencester,
Gloucestershire GL7 1XD
Telephone: 01285 626020
Email: [email protected]
Fax: 01285 626031

2. Report the theft of your mobile phone within 12 hours of discovery of the occurrence of the theft, to your airtime provider and instruct them to blacklist your handset;
3. Report the theft of your electronic equipment to the police within 24 hours of discovery and obtain a crime reference number in relation to the theft of the item.
4. If we replace your electronic equipment the ownership of the damaged or lost item is transferred to us once you have received the Replacement Item we have supplied. If the electronic equipment you have claimed for is returned or found you must notify us and send it to us if we ask you to do so.
Before your claim can be approved, you must pay the excess. The excess for a laptop, iPhone, smart phone or tablet is £50; for all other items, please refer to the excess in the Summary of Cover table.
If the above terms are not adhered to, then your claim may not be paid or paid in full.