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Leisure Guard Travel Insurance are here when you need us. Find out about how our claims journey works and how to make a claim with us.
With Leisure Guard Travel Insurance you can make a claim online or via the telephone.
If your holiday booking has been cancelled, you should contact your booking provider to ask for a refund.
This includes your airline or hotel/accommodation provider, or any another provider you’ve used to book your trip.
If you paid for any part of your trip by credit card, please also contact your card provider.
Contacting them first may speed up any refunds you are entitled to, or find out if there is another option available, such as changing dates.
To start a new claim you’ll need to provide some information to Inter Partner Assistance (part of the AXA group), who underwrite your policy.
Our emergency medical helpline is open 24 hours a day, 7 days a week.
You may be asked to provide copies of any documents that support your claim. These could include:
Alternatively you can call the claims team on
Monday – Friday: 09:00 – 17:00
Or, you can send us this information by post to:
Travel Insurance Claims
Inter Partner Assistance S.A. The Quadrangle
106-118 Station Road
Redhill
Surrey
RH1 1PR
Submit a claim online at www.reactiveclaims.com or call 01420 259 049
To start a new claim you’ll need to provide some information to Taurus Insurance Services Limited
To start a new claim you’ll need to provide some information to Inter Partner Assistance (part of the AXA group).
To start a new claim you’ll need to provide some information to Inter Partner Assistance (part of the AXA group), who underwrite your policy.
Our claims department operates Monday to Friday between 9am – 5pm. We will review your claim as soon as possible once received. You can contact us on:
Car Hire Excess
Inter Partner Assistance S.A. The Quadrangle
106-118 Station Road
Redhill
Surrey
RH1 1PR
Our travel experts will source your perfect holiday, from a package holiday to a bespoke tailor-made trip. ABTA, ATOL & CLIA protected.
Vehicle hire companies charge large excesses if something happens to your hire car. Let us help you save money with our standalone cover.
*This discount is only available for new Vehicle Hire Excess Waiver Insurance (VHEW) policies purchased directly through Leisure Guard VHEW or via the link on this banner. This discount is only available to new vehicle hire excess waiver insurance policies and must be added at time of purchase. When using the ‘Get Quote’ link on the banner, the discount will be automatically applied. Alternatively, you can enter the discount code manually on the ‘Select Your Cover’ page by clicking ‘Enter a promotion code’ and inputting the code. This promotion is ongoing; however, Leisure Guard Insurance reserves the right to amend or withdraw this offer at any time without prior notice.
© Copyright 2025 Leisure World Developments Ltd.
Leisure Guard Group and Leisure Guard Insurance Services are trading styles of Leisure World Developments Ltd. Leisure World Developments Ltd is authorised and regulated by the Financial Conduct Authority (FCA), under FCA number 927718.
Leisure Guard Travel Insurance is arranged and administered by ROCK Insurance Group. ROCK Insurance Group is a trading style of Rock Insurance Services Limited who is authorised and regulated by the Financial Conduct Authority (FCA No. 300317).
Save 10% on Leisure Guard Vehicle Hire Excess Waiver Insurance*
With the code:
VHEW10
Save 10% on Leisure Guard Vehicle Hire Excess Waiver Insurance*
With the code:
VHEW10