Travel Insurance

01275 473 250

Monday - Thursday: 9am - 5pm; Friday: 9am - 4pm

About Leisure Guard Travel Insurance

Leisure Guard is a trading style of Business Brokers Limited. Business Brokers Limited are authorised and regulated by the Financial Conduct Authority (FCA), under FCA number 305594.

This travel insurance has been arranged by ROCK Insurance Group on behalf of Leisure Guard. Their FCA registration number is 300317.

Important Information about your policy

Your right to complain

Leisure Guard Travel Insurance always aims to provide a first class service, however if you have any cause for complaint, any enquiry in the first instance should be addressed in writing to:

  • Leisure Guard Insurance
  • Belvedere House
  • Silver Zone
  • Bristol International Airport
  • Bristol
  • BS48 3DP

At Leisure Guard we will do our very best to resolve any difficulty you experience, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:

  • Financial Ombudsman Service
  • Exchange Tower
  • London
  • E14 9SR
  • Tel: 0800 023 4 567
  • Fax: 020 7964 1001
  • Email: enquiries@financial-ombudsman.org.uk

For policies purchased after 12 November 2014, you should direct any complaint about a claim to:

  • Customer Relations Department
  • Mapfre Assistance
  • Maitland House
  • Warrior Square
  • Southend on Sea
  • Essex
  • SS1 2JY

For policies purchased between 01 October 2013 and 12 November 2014, you should direct any complaint about a claim to:

  • Head of Accident & Health
  • AmTrust Europe Limited
  • No2 Minster Court
  • Mincing Lane
  • London
  • EC3R 7BB
  • Telephone: 020 7816 6347
  • Facsimile: 0845 459 9763

If you have a complaint regarding a claim for policies purchased on or before 30 September 2013 then you should write to:

    Customer Relations Department
  • Mapfre Assistance
  • Maitland House
  • Warrior Square
  • Southend on Sea
  • Essex
  • SS1 2JY

Your purchase

No additional fees will be charged for this service. All you are required to pay is the insurance premium.

You WILL NOT receive advice or a recommendation from us for insurance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

Leisure Guard has arranged this policy through Rock Insurance Services Limited who collects and holds the insurance premiums as agent of the insurer.

You are responsible, on an ongoing basis, for providing us and/or your insurers with all material facts relating to the insurance covers we arrange on your behalf. Material facts are those which are likely to affect the assessment and acceptance of risks being insured. Failure to provide full and accurate information may mean that your cover is invalid. If you are in any doubt as to what facts are considered to be material then you should disclose them to us or the insurers.

Leisure Guard is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the FSCS if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further details about compensation scheme arrangements are available from the FSCS.

You may already possess alternative insurance(s) for some or all of the features and benefits provided by products purchased; it is your responsibility to investigate this. We will not provide you with advice about the suitability of this product for your individual needs but we will be happy to provide you with factual information to assist you in making an informed buying decision.

Important terms and conditions

All policies have exclusions and restrictions to them. It is very important that you read and understand these and only purchase the policy if you are happy that you and (where applicable) every traveller meet the eligibility criteria;

  • you are resident in the United Kingdom
  • you are not more than 79 years of age for a single trip policy
  • you are not more than 79 years of age for an annual multi-trip policy
  • you are not more than 70 years of age when adding the winter sports option
  • you have no pre-existing medical conditions that do not meet the Important Health Conditions in the Policy Wording.

Examples of these and other conditions and restrictions, and what to do if you are unsure about any aspect of an exclusion, are contained within your policy certificate.

If after purchasing a policy should you find it does not meet your requirements you have 14 days from the date of receipt to cancel the policy. If you do decide to cancel, your money will be refunded in full, provided no claims have been made or incident likely to give rise to a claim has arisen.

Get a quote

Please note: You will not be covered for holiday cancellation until your policy start date. Choose today’s date if you want cover as soon as possible.

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